🚚 Delivery
What are the delivery times?
Orders are shipped within 1 to 3 business days. Delivery within France typically takes 5 to 10 business days.
Do you deliver outside France?
Yes, we deliver throughout Europe. Delivery times vary depending on the destination country.
How can I track my order?
A confirmation email with a tracking number is sent to you as soon as your order is shipped.
Is delivery free?
Free delivery is available for orders over a certain amount. Please refer to our delivery page for details.
🔄 Returns & Refunds
Can I return an item?
Yes, you have 14 days after receipt to return an unused item in its original packaging.
How do I make a return?
Contact us at contact@catslova.com with your order number, and we will guide you.
When will I be refunded?
Refunds are processed within 5 to 10 business days after receipt of the return.
💳 Payment
What payment methods do you accept?
We accept credit cards (Visa, Mastercard), PayPal, and Shop Pay.
Is payment secure?
Yes, our store is protected by an SSL certificate, and all payments are secure.
🐱 General Products
Are your products suitable for all cats?
Our products are designed for the majority of cats. Please consult the product descriptions for size and age recommendations.
Are the materials safe for my cat?
Yes, all our products are made with non-toxic and pet-safe materials.
🍽️ Food Dispenser
Is this dispenser suitable for kittens?
✅ Yes! The minimum portion is 5g, perfect for kittens.
How do I clean the dispenser?
✅ Very simple:
- Remove the food tray.
- Wash it with hot water and soap (or in the dishwasher).
- Dry and replace it.
Can I use it for multiple cats?
✅ Yes, but 1 dispenser = 1 cat to avoid conflicts. For 2 cats, you need 2 dispensers.
What if my cat blocks the dispenser?
✅ Check that the food is not too fine (medium-sized kibble) and clean the gears with a brush.
🚽 Automatic Litter Box
Is the automatic litter box suitable for all cats?
✅ It is recommended for cats over 6 months old and weighing over 2 kg. Very young kittens may be confused by the automatic movement.
What type of litter should I use?
✅ Use a fine clumping litter for optimal cleaning. Avoid crystal or wood chip litters.
How does the automatic cleaning work?
✅ After each use, the system detects your cat's presence and automatically triggers a cleaning cycle after a few minutes.
How do I maintain the automatic litter box?
✅ Empty the waste bin regularly (every 3 to 7 days depending on use) and clean the drum once a month.
Does the litter box make noise?
✅ The motor is quiet (<40 dB). Most cats quickly get used to it.
🌳 Cat Tree
Is the cat tree stable?
✅ Yes, the base is weighted and non-slip. For large cats (>6 kg), we recommend attaching the tree to the wall with the included fixings.
What height is suitable for my apartment?
✅ Our trees are available in several sizes. For a standard ceiling (2.50m), a 150-180 cm tree is ideal.
Are the materials durable?
✅ The scratching posts are made of natural sisal, very resistant to claws. The platforms are covered with washable plush.
How do I assemble the cat tree?
✅ An illustrated assembly guide is included. Assembly takes approximately 20-30 minutes with a screwdriver.
🧶 Cat Harness
How do I choose the right harness size?
✅ Measure your cat's chest circumference just behind the front legs. Consult our size guide on the product page.
Can my cat escape from the harness?
✅ Our harnesses are designed with an anti-escape system. Check that you can slip two fingers between the harness and your cat's body — neither too tight nor too loose.
How do I get my cat used to the harness?
✅ Start by letting your cat smell and explore the harness. Put it on for a few minutes a day indoors before going outside. Patience is key!
Is the harness suitable for kittens?
✅ Yes, we have XS sizes suitable for kittens from 3 months old. It's even the ideal age to get them used to it!
🐞 Scratching Post
Is the scratching post suitable for all cats?
✅ Yes, our scratching posts are suitable for all cats. Choose the size according to your cat's build.
How long does a scratching post last?
✅ With normal use, a scratching post lasts 3 to 6 months. The corrugated cardboard can be flipped over to double its lifespan.
How do I attract my cat to the scratching post?
✅ Sprinkle a little catnip (included) on the scratching post. Place it near where your cat usually scratches.
📞 Contact
How to contact us?
You can write to us at contact@catslova.com. We respond within 24 to 48 business hours.